FAQs
How can I contact ShopwithPeanut?
You can contact us anytime at support@shopwithpeanut.com and our support team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes — we currently offer worldwide shipping.
Where do you ship from?
Our products are shipped from our partnered international warehouses to provide affordable pricing and a wide variety of products.
Can I change or cancel my order?
We work quickly to process orders as fast as possible. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Requests made after this window may no longer be possible once processing has begun.
What payment methods do you accept?
We accept all major credit and debit cards including:
- Visa
- Mastercard
- American Express
- Discover
We also accept PayPal and other secure checkout methods when available.
When will my order be processed?
Orders are processed Monday through Friday. Please allow 1–3 business days for order processing before shipment. Processing times may be slightly longer during holidays, sales, or high-demand periods.
How long will it take to receive my order?
Shipping times may vary depending on your location and current demand. Most orders typically arrive within 2–4 weeks.
What if I don’t receive my order?
If your order does not arrive within 30 days after shipment, please contact us and we will work with you to resolve the issue.
Will I be charged customs or import taxes?
Depending on your country, customs fees, import duties, or taxes may apply once your order arrives. These charges are determined by your local customs office and are the responsibility of the customer.
How do I return an item?
To start a return, please contact us at support@shopwithpeanut.com with your order number and reason for return.
What if my item arrives damaged, incorrect, or defective?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:
- Your order number
- Photos of the item
- Any relevant details regarding the issue
We’ll do our best to resolve the issue quickly and make things right.
When will I receive my refund?
Refunds are issued back to your original payment method. Depending on your bank or payment provider, refunds may take 7–10 business days to appear after approval.